Baggage Information » Delayed / Lost / Damaged Baggage

Delayed / Lost / Damaged Baggage

Our liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles.

For most international travel (including domestic portions of international journey), the liability limit is approximately US$20 per kilo for checked baggage and US$400 per passenger for unchecked baggage.

ii) Delayed Baggage

If your baggage does not come off the conveyor belt, please file a report with our Baggage Services Counter located at the Arrival Hall, prior to customs clearance. Our staff or handling agent will try our best to help.

If you have filed a report already, you can use the file reference (eg HKGCX12345) to trace your baggage online. Just click on the WORLDTRACER website.

iii) Damaged Baggage

If your baggage is damaged, please file a report with our Baggage Services Counter located at the Arrival Hall, prior to customs clearance. Our staff or handling agent will arrange repairing services and provide you assistance.

iv) Notice of Claim

In case of delay or damage to baggage moving in international transportation, a complaint must be made in writing to us. You can download the Baggage Claim Form here.

Upon completion, please return the form to us by mail or fax as indicated in your Property Irregularity Report, together with copies of your passenger tickets, baggage claim tags, excess baggage tickets and purchase receipts.

You can also contact Cathay Pacific directly in your particular country / territory.

If you have private insurance coverage for your baggage, a claim should also be lodged with your insurance company. You can easily obtain the necessary information from us.