Here are some of our frequently asked questions:

• Is my money safe when I book with a travel agency?
• Are all Travel Agencies the same?
• What are some of the questions you can ask to determine if you are dealing with a professional, accredited agency?
• Where do I go to check in on the web or check the status of a flight?

Is my money safe when I book with a travel agency?

Ambassador Travel is a national company that services travelers from all provinces and territories in Canada. We are pleased to be one of the few major full service and online travel companies in Canada to protect all our customer's purchases through the BPCPA no matter what province or country they reside in. If you book with a registered travel agency, your funds are protected in the event of default of a travel supplier. (Ambassador Travel is a fully registered travel agency - B.C. Reg. #1964-4).

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Are all Travel Agencies the same?

Definitely not. At Ambassador Travel we pride ourselves on having the most highly trained and professional travel consultants available. We provide on-going technical, sales and customer service training to ensure our consultants are current and efficient. We have invested in state-of-the-art technology, which includes having desktop email and Internet access for your convenience of communication and information. We have a voice mail system that allows you to get directly to the consultant you wish to speak to and leave detailed messages after hours or if she/he is busy, so that you don’t waste time playing telephone tag.

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What are some of the questions you can ask to determine if you are dealing with a professional, accredited agency?

The important questions to consider when choosing a Travel Agency is the length of time they have been in business (Ambassador Travel over 30 years), any awards they may have earned (Ambassador Travel - Best Travel Agency in Abbotsford for 7th consecutive year, National TravelPlus Agency of the Year, Top-Producer awards from WestJet, Air Canada, SunQuest West, Signature Vacations, Air Transat Holidays, Holland America Line Cruises), and length of time travel consultants have been in the business (Ambassador Travel has over 150 years of travel experience in the office).

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Where do I go to check in on the web or check the status of a flight?

You can conveniently check-in online! Cathay Pacific is making it easier and easier for people to fly. Check-in online 48 hours prior to you flight! Click here to Check-in now! Simply choose non-member (e-Ticket holder) enter your name, departure date and flight number.

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